Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase.

Returns
You have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused

• It must be in its original packaging

• You must provide proof of purchase

Non-returnable Items
Certain items such as used personal care products may not be eligible for return due to hygiene reasons.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

Contact
support@sylvera-beauty.store